These are more important questions you should ask home health care agencies you want to hire.
What does the agency do when an employee is absent?
If the caregiver is absents from his/her work it is important to know what the agency is going to do about it. Make sure to find out if the absent caregiver will be replace for another one or would the agency wait until the caregiver is back.
How long has the home health care agency been in business in the community?
The period of time an agency has been in business will either indicate a good or a bad performance. New agencies have not got the chance to accumulate enough feedback so for you to decide whether it is a good agency or a bad one.
Does the agency create a plan for each client’s care?
Tailored plans for each client shows the interest of the agency to meet each client’s needs, showing the individuality of each case as unique. On the other hand, agencies that do not follow a specific plan for each client might overlook important aspects that should have been taken into account which can have negative results in the care of the elderly person.
Does the agency have a current license to operate in their state or city?
This is an issue that is not commonly taken into account but still a very important piece of information to investigate. People might think that only because an agency is operating as such it is a certified one. In some cases agencies might have had a license to operate as such but due to some complications it might no longer have one. Making sure the agency your are planning to hire has got a license is a key point to make your decision.
How does the agency handle liability issues?
If a client under the care of a caregiver suffers an injury whether it was an accident or intended. Is the agency responsible for it? Agencies which state full responsibility in black and white are more selective when it comes to hire and train employees.